If you’ve received a replacement card, here’s what will happen with your PIN…
You’ll keep the same PIN if:
- Your card was damaged
- Your card expired
- You reported your card lost or stolen and you didn’t request a new PIN
You’ll receive a new PIN if:
- You reported your card lost or stolen and you asked for a new PIN
- You reported your card lost or stolen and you told us your PIN was compromised
What next?
- Sign the back of your card on the white strip
- Use your PIN for your first face-to-face purchase, before going contactless
If you can’t remember your PIN, and you’re a Vanquis app user, you can view your PIN in the app.
